Refund policy

Little John Baby – Return & Refund Policy

Thank you for shopping with Little John Baby.
We take great care in designing and creating each item, and we want you to love your order.
If something isn’t right, we’re here to help.

1. Returns

We accept returns on non-personalized items within 21 days of the delivery date.

To be eligible for a return, items must be:

  • unused

  • unwashed

  • in original packaging

  • in the same condition as received

Please contact us before sending any item back so we can approve the return and provide instructions.

Important:
We cannot accept returns on personalized or custom-made items (e.g., embroidered blankets, sweaters, comforters, pillows) unless:

  • the product arrived damaged, or

  • we made an error on our end.

2. Personalized Items

Personalized products are made specifically for you.
For this reason:

  • We do not offer refunds, returns, or exchanges if the customer entered incorrect spelling, names, or details at checkout.

  • Please double-check all personalization fields before placing your order.

If the product arrives with a manufacturer’s fault or an embroidery mistake made by us:

  • We will remake or refund the item.

  • Please notify us within 48 hours of receiving your order and include clear photos of the issue.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours with:

  • your order number

  • a description of the problem

  • clear photos of the item and packaging

We will replace or refund the item at no additional cost.

4. Refunds

Once we receive and inspect your return, we will email you with approval or denial of the refund.

If approved:

  • Your refund will be issued to your original payment method.

Please note:

  • Shipping fees are non-refundable.

  • Refunds may take several business days depending on your bank or payment provider.

5. Exchanges

We do not currently offer direct exchanges.
If you need a different item, please request a return (if eligible) and place a new order.

6. Return Shipping Costs

Customers are responsible for the cost of return shipping unless:

  • the item arrived damaged, or

  • we sent the incorrect product.

We recommend using a tracked shipping service.

7. Return Address

All approved returns must be sent to:

Little John Baby
2/31 Leith Street
Te Awamutu
New Zealand 3800

(Please do not return any items without contacting us first.)

8. Order Cancellations

  • Orders may be cancelled only if they have not yet been processed or shipped.

  • Personalized orders cannot be cancelled once production has begun.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

📧 contact@littlejohnbaby.co.nz