Shipping Policy

At Little John Baby, we carefully prepare every order with love and attention to detail. Please read the information below before placing your order.

New Zealand Shipping 🇳🇿

Orders are shipped using a tracked courier service. You will receive a tracking number by email once your order has been dispatched.

Processing & Dispatch Times

Most in-stock orders are processed and dispatched within 1–3 business days.

For personalised products, please allow up to 48 hours for embroidery before your order is dispatched.

Shipping time is additional to the processing/embroidery time and varies depending on your location.

Pre-Orders

If you purchase a pre-order item, your order will be dispatched once the stock arrives.

If your order contains both in-stock and pre-order items, your order may be shipped together once all items are available unless otherwise arranged with us.

The estimated arrival date for pre-order items is provided on the product page and may occasionally change due to shipping or supplier delays.

Australia 🇦🇺

We offer international shipping to Australia.

International shipping rates are calculated at checkout based on your location and order.

Please note that international delivery times may vary and are outside of our control once your order has been dispatched.

Any customs duties, taxes or import fees that may apply to international orders are the responsibility of the customer.

Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

Please allow some time for tracking information to update after your parcel has been collected by the courier.

Delays & Lost Parcels

While we do our best to ensure your order arrives safely and on time, Little John Baby is not responsible for delays caused by courier services, weather, public holidays, incorrect delivery information or circumstances outside of our control.

If your parcel appears to be delayed or lost, please contact us at contact@littlejohnbaby.co.nz and we will do our best to assist you.

Please make sure your shipping address is correct when placing your order. Little John Baby is not responsible for parcels delivered to an incorrect address provided by the customer.

Questions

If you have any questions about shipping or your order, please contact us at:

contact@littlejohnbaby.co.nz